Privacy Policy
Shamsa Trading Co. (“Shamsa”, “we”, “our”, “us”) is committed to safeguarding the privacy of our customers, suppliers, partners, healthcare professionals, employees, and website visitors. Protecting personal data is an essential part of how we conduct business in line with applicable Saudi laws and international standards.
This Privacy Policy explains how we collect, use, store, and protect personal information, as well as your rights regarding that information.
Scope
This Policy applies to:
- All products and services offered by Shamsa Trading Co.
- Our interactions with customers, suppliers, healthcare professionals, and employees.
- Data collected through our website, online forms, business operations, or other communication channels.
Shamsa Trading Co. is a Saudi company registered in Jeddah, Kingdom of Saudi Arabia. We specialize in the import, distribution, and sale of medical equipment and products.
For questions about this Privacy Policy, you can contact us at:
Email: info@shamsamed.com
Phone: 00966550440206
What Data We Collect
Depending on your relationship with us, we may collect:
- Identification data: name, contact details (phone, email, address), job title, company name.
- Financial data: payment details, transaction history.
- Business data: agreements, orders, delivery details.
- Professional data: healthcare profession, role in tenders, samples or promotional materials received.
- Website data: information you provide via our website forms, inquiries, or cookies (if applicable).
You are responsible for providing accurate information. If details change, please update us promptly.
How We Use Your Data
We use personal data for:
- Fulfilling orders and providing services.
- Managing relationships with customers, suppliers, and partners.
- Regulatory and compliance purposes (especially for medical products).
- Accounting, billing, and financial management.
- Marketing communications, newsletters, and event invitations (only with your consent).
- Improving our services and business processes.
We process data under the following legal grounds:
- To perform contracts or agreements.
- To comply with Saudi laws and regulations.
- Based on legitimate business interests (e.g., customer service, supplier management).
- With your consent, particularly for direct marketing communications.
We keep personal data only as long as necessary for the purposes described above or as required by Saudi regulations. Typically, data is retained for up to 10 years after the end of a business relationship, unless law requires a longer period.
Sharing of Data
We do not sell or trade your data. However, we may share it with:
- Service providers (e.g., IT, logistics, accounting, legal advisors).
- Regulatory authorities when legally required.
- Business partners, only where necessary for product distribution.
If personal data is transferred outside Saudi Arabia, we ensure appropriate protections are in place.
Data Security
We implement technical and organizational measures to protect data against unauthorized access, misuse, loss, or disclosure. However, no system is completely secure, and we encourage you to take care when sharing sensitive information.
Your Rights
Subject to applicable law, you may have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your data (where legally possible).
- Restrict or object to certain types of processing.
- Withdraw consent for marketing communications.
Requests can be submitted to: info@shamsamed.com.
Confidentiality and Access
Access to personal data is restricted to authorized employees, agents, and service providers who require the data to perform their duties. They are bound by confidentiality obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
